Policies and agreements

List of active policies

Name	Type	User consent
Terms of Use	Site policy	All users
Acceptable Use Policy	Site policy	Authenticated users
Honor Code	Site policy	Authenticated users
Privacy Notice	Privacy policy	All users
Copyright and Trademark Policy	Site policy	All users
Payment and Refund Policy	Other policy	Authenticated users

Terms of Use

Summary

These Terms of Use (“Terms”) govern your use of our website, apps, and other products and services (“Services”). Please read these Terms carefully and contact use if you have any questions, requests for information, or complaints. By clicking “I accept” (or for those who have not yet created an account, by using our Services), you agree to be bound by these Terms, including the policies referenced in these Terms. By using our Services, you agree to be bound by these Terms, including the policies referenced in these Terms.

Full policy

TERMS OF USE

1. Using our Services

Who May Use Our Services

You may use our Services only if you:

a. can form a binding contract with STI Training Academy, Inc.;

b. comply with these Terms, all applicable laws, and our policies (including the Honor Code, course-specific eligibility requirements, and any other policies that may be applicable from time to time (“Policies”)); and

c. are over the age at which you can provide consent to data processing under the laws of your country. Certain regions and Content Offerings may have additional requirements and/or different age restrictions.

Any violation of our Terms, applicable laws, or Policies may result in your access to all or part of the Services being suspended, disabled, or terminated.

Our License to You

Subject to these Terms and our Policies, we grant you a limited, personal, non-exclusive, non-transferable, and revocable license right to use our Services. The rights granted herein are only for your personal, non-commercial use, unless you obtain our written permission otherwise. You also agree that you will create, access, and/or use only one user account, unless expressly permitted by STI Training Academy, Inc., and you will not share access to your account or access information for your account with any third party. Using our Services does not give you ownership of or any intellectual property rights in our Services or the content you access.

Commercial Use

Any use of our Services for commercial purposes is strictly prohibited. Any commercial use must be subject to a separate agreement with STI Training Academy, Inc.

2. Content Offerings

Changes to Content Offerings

STI Training Academy, Inc. offers courses and content ("Content Offerings") it designs and develops and by other providers ("Content Providers"). STI Training Academy, Inc. reserves the right to cancel, interrupt, reschedule, or modify any Content Offerings, or change the point value or weight of any assignment, quiz, or other assessment, either solely, or in accordance with the guidelines of the Administration and other acceptable references.

3. Your Content

User Content

The Services enable you to share your content, such as homework, quizzes, exams, projects, other assignments you submit, posts you make in the forums, and the like (“User Content”), with STI Training Academy, Inc., instructors, assessors and/or other users. You retain all intellectual property rights in, and are responsible for, the User Content you create and share. User Content does not include course content or other materials made available on or placed on to the STI Training Academy, Inc. platform. As between Coursera and Content Providers, such Content Offerings are governed by the relevant agreements in place between Coursera and Content Providers.

We reserve the right to remove or modify User Content for any reason, including User Content that we believe violates these Terms or other policies including our Code of Conduct.

Feedback

We welcome your suggestions, ideas, comments, and other feedback regarding the Services ("Feedback"). By submitting any Feedback, you grant us the right to use the Feedback without any restriction or any compensation to you. By accepting your Feedback, Coursera does not waive any rights to use similar or related Feedback previously known to STI Training Academy, Inc., developed by our employees, contractors, or obtained from other sources.

4. Security

We care about the security of our users. While we work to protect the security of your account and related information, we cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your account by emailing info@stitrain.com.ph.

5. Third Party Content

Through the Services, you will have the ability to access and/or use content provided by instructors, other users, and/or other third parties and links to websites and services maintained by third parties. We cannot guarantee that such third-party content, in the Services or elsewhere, will be free of material you may find objectionable or otherwise inappropriate or of malware or other contaminants that may harm your computer, mobile device, or any files therein. We disclaim any responsibility or liability related to your access or use of, or inability to access or use, such third-party content.

6. Copyright and Trademark

STI Training Academy, Inc. respects the intellectual property rights of our users, Content Providers, and other third parties and expects our users to do the same when using the Services. We have adopted and implemented the Copyright and Trademark Policy in accordance with applicable law.

7. Modifying or Terminating our Services

We are constantly changing and improving our Services. We may add or remove functions, features, or requirements, and we may suspend (to the extent allowed by applicable law) or stop part of our Services altogether. Accordingly, we may terminate your use of any Service for any reason. If your use of a paid Service is terminated, a refund may be available under our Refund Policy. We may not be able to deliver the Services to certain regions or countries for various reasons, including due to applicable export control requirements or internet access limitations and restrictions from governments.

8. Export Controls

You warrant that you are not located in, or ordinarily reside in, any country that is subject to applicable Philippine laws and regulations preventing STI Training Academy, Inc. from providing you access to the Services. Your location is determined by your physical location. Use of a virtual private network service, IP routing services, or other similar service for the purpose of circumventing these laws is strictly prohibited.

You warrant that you are not named on any government prohibited, denied, unverified-party, sanctions, debarment, or exclusion list or export-controlled related restricted party list (collectively, “Sanctions Lists”). You will immediately discontinue your use of the Services if you are placed on any Sanctions List. You also warrant that you will not export, re-export, or transfer the Services to an entity on any Sanctions List or otherwise use the services in a manner that would be in violation of applicable laws.

Notwithstanding anything to the contrary in these Terms, STI Training Academy, Inc. may terminate any further obligations to you, effectively immediately if you are in breach of the obligations in this section.

9. Indemnification

You agree to indemnify, defend, and hold harmless the Coursera Parties from any and all claims, liabilities, expenses, and damages (to the extent attributable to you under the applicable law), including reasonable attorneys' fees and costs, made by any third party related to: (a) your use or attempted use of the Services in violation of these Terms; (b) your violation of any law or rights of any third party; or (c) User Content, including without limitation any claim of infringement or misappropriation of intellectual property or other proprietary rights.

10. Governing Law and Venue

Except as provided below, the Services are managed by STI Training Academy, Inc. which is located in Pasay City, Philippines. You agree that these Terms will be governed by the laws of the Philippines, excluding its conflicts of law provisions. In the event of any dispute related to these Terms that is not subject to binding arbitration, you and STI Training Academy, Inc. will submit to the personal jurisdiction of and exclusive venue in the courts located in and serving Pasay City, Philippines as the legal forum for any such dispute.

11. General Terms

Revisions to the Terms

We reserve the right to revise the Terms at our sole discretion at any time. Any revisions to the Terms will be effective immediately upon posting by us. For any material changes to the Terms, we will take reasonable steps to notify you of such changes, via a banner on the website, email notification, another method, or combination of methods. In all cases, your continued use of the Services after publication of such changes, with or without notification, constitutes binding acceptance of the revised Terms.

Severability; Waiver

If it turns out that a particular provision of these Terms is not enforceable, this will not affect any other terms. If you do not comply with these Terms, and we do not take immediate action, this does not indicate that we relinquish any rights that we may have (such as taking action in the future).

Content Providers

Our Content Providers and integrated service providers are third party beneficiaries of the Terms and may enforce those provisions of the Terms that relate to them.

12. Referenced Policies

a. Acceptable Use Policy
b. Copyright and Trademark Infringement Policy
c. Refund Policy
d. Honor Code

Acceptable Use Policy

Summary

STI Training Academy, Inc. (“STAI” or “We”) enforced this policy to ensure that people understand and follow the rules when participating in our online community and otherwise using our Services.

We may remove or edit inappropriate content or activity identified by or reported to us. We may separately suspend, disable, or terminate a user's access to all or part of the Services.

Full policy

ACCEPTABLE USE OF POLICY

We may remove or edit inappropriate content or activity identified by or reported to us. We may separately suspend, disable, or terminate a user's access to all or part of the Services.

1. You are prohibited from using our Services to share content that:

a. Contains illegal content or promotes illegal activities with the intent to commit such activities.
b. Contains credible threats or organizes acts of real-world violence. We don’t allow content that creates a genuine risk of physical injury or property damage, credibly threatens people or public safety, or organizes or encourages harm.
c. Harasses others. We encourage commentary about people and matters of public interest, but abusive or otherwise inappropriate content directed at private individuals is not allowed.
d. Violates intellectual property, privacy, or other rights. Do not share content that you do not have the right to share, claim content that you did not create as your own, or otherwise infringe or misappropriate someone else’s intellectual property or other rights. Always attribute materials used or quoted by you to the original copyright owner.
e. Spams others. Do not share irrelevant or inappropriate advertising, promotional, or solicitation content.
f. Otherwise violates the STAI’s Terms of Use.

2. You also aren't allowed to:

a. Do anything that violates local, state, national, or international law or breaches any of your contractual obligations or fiduciary duties.
b. Share your password, let anyone besides yourself access your account, or do anything that might put your account at risk.
c. Attempt to access any other user's account.
d. Reproduce, transfer, sell, resell, or otherwise misuse any content from our Services, unless specifically authorized to do so.
e. Access, tamper with, or use non-public areas of our systems, unless specifically authorized to do so.
f. Break or circumvent our authentication or security measures or otherwise test the vulnerability of our systems or networks, unless specifically authorized to do so.
g. Try to reverse engineer any portion of our Services.
h. Try to interfere with any user, host, or network, for example by sending a virus, overloading, spamming, or mail-bombing.
i. Use our Services to distribute malware.
j. Use our Services or any functionality of the platform for anything other than for completing online courses or for pedagogical purposes.
k. Impersonate or misrepresent your affiliation with any person or entity.
l. Encourage or help anyone do any of the things on this list.

Honor Code

Summary

All users of learning materials hosted on the platform are expected to abide by the following standards to ensure the integrity of learning within STI Training Academy, Inc.’s learning experiences. Learners are expected to familiarize themselves and comply with the Terms of Use for the platform and any code of conduct, academic policy, honor code or any institution's requirements associated with programs which a learner has enrolled onto through the platform has established.

Academic misconduct undermines the value of our Services and devalues the authentic efforts of other learners. Learners who engage in misconduct are therefore subject to consequences as described below.

Academic misconduct is defined as any activity which circumvents, or attempts to circumvent, the learning experience provided by the course through violation of course learning policies or specific policies provided by the instructor or outlined by the syllabus, or misrepresentation of the authorship or conditions of completion of course activities. The following standards provide clarification of the most common types of academic misconduct, but the list is not exhaustive. Other behavior may constitute academic misconduct in a particular course or across the platform.

Full policy

HONOR CODE

1. Violations

a. Plagiarism: Plagiarism is when you copy or reproduce words, ideas, or any other materials from another source without giving credit to the original author. Plagiarism also includes the practice of employing or allowing another person to alter or revise your work, and then submitting the work as your own. Learners may discuss assessments among themselves, or with an instructor or tutor, but all assessment submissions must be original works done independently by the learner. This includes work paraphrased, translated or otherwise modified using automated means. Plagiarism can also include self-plagiarism, where a learner submits the same work that they had already submitted for another assessment or module, where this is not disclosed and permitted.

b. Use of Unauthorized Materials: using or consulting unauthorized materials (including electronic materials and generative AI tools including, but not limited to, ChatGPT or similar software or applications) or using unauthorized equipment or devices on any work within an activity, unless expressly permitted.

c. Unauthorized collaboration: working together with any person on any work within an activity unless expressly permitted.

d. Contract cheating: paying, trading, or otherwise getting another person to create work for submission to a course or for work within an activity.

e. Impersonation: completing work within any activity (including but not limited to exams, assessments, and learning activities) when logged in as another user or having another user complete work within an activity when logged in as you; otherwise misrepresenting the authorship of work submitted on the platform.

f. Unauthorized sharing of resources: making any information about or solutions to homework, quizzes, exams, projects, and other assessments available to anyone else (except to the extent an assessment explicitly permits sharing solutions). This includes both solutions written by you, other learners, outside resources, or any solutions provided by the course staff or others.

g. Fraud: any misrepresentation about the authorship or the conditions under which work within an activity was performed not otherwise specified or falsifying any evidence in support of any mitigating circumstances claim.

h. Other: any other behavior that confers an unfair advantage to you or someone else or any activity that attempts to dishonestly improve your results or improve or harm the results of others in the performance of work within an activity.

2. Consequences for Violations

STI Training Academy, Inc. will determine relevant sanctions based on the kind of misconduct, the severity of the behavior, the stakes of the assessment, and any previous history of misconduct by the user.

No refunds will be issued in the case of any corrective action for such violations. Honor Code violations will be determined at the sole discretion of STI Training Academy, Inc. You will be notified if a determination has been made that you have violated this Honor Code and you will be informed of the corresponding action to be taken as a result of the violation.

Privacy Notice

Summary

STI Training Academy, Inc. (“STAI”) respects your right to privacy. This Policy provides a summary of what personal information we may collect, how we use this information, and other information pertaining to your privacy and data protection.

This Policy applies to all websites and software applications operated by or on behalf of STI Training Academy, Inc. and our Clients. This also applies to personal information STAI collects through other means including event registration and from our customers and partners (“Business Partners”).

However, certain websites, applications, products, and services have different purposes and features and may require specific privacy policy. If that is the case, the specific privacy policy or notice supplements and amends this Policy.

Full policy

PRIVACY NOTICE

1. GENERAL POLICY STATEMENTS

a) STI Training Academy, Inc. adheres to the general principles of transparency, legitimate purpose and proportionality in the collection, processing, securing, retention and disposal of personal information.

b) The customers, employees or third parties whose personal information is being collected shall be considered as data subjects for purposes of these policies.

c) Data subjects shall be informed of the reason or purpose of collecting and processing of personal data.

d) The data subjects shall have the right to correct the information especially in cases of erroneous or outdated data, and to object to collection of personal information within the bounds allowed by privacy laws and other applicable regulations.

e) The data subject has the right to file a complaint in case of breach or unauthorized access of his personal information to appropriate government agency.

f) STI Training Academy, Inc. shall secure the personal information of customers, employees, and third parties from whom personal information is collected and shall take adequate measures to secure both physical and digital copies of the information.

g) STI Training Academy, Inc. shall ensure that personal information is collected and processed only by authorized personnel for legitimate purposes.

h) Any information that is declared obsolete based on the internal privacy and retention procedures of the company shall be disposed of in a secure and legal manner.

i) Any suspected or actual breach of the STI Training Academy, Inc. data privacy policy must be reported to any member of the Data Privacy Response Team.

j) Data subjects may inquire or request for information from the Data Privacy Response Team, regarding any matter relating to the processing of their personal data under the custody of STI Training Academy, Inc. including the data privacy and security policies implemented to ensure the protection of their personal data.

2. WHAT PERSONAL INFORMATION DO WE PROCESS

STI Training Academy, Inc. collects and processes the following types of personal information:

Information You Provide

STI Training Academy, Inc. collects personal information you provide to us, which may include:

a) contact information such as your name, job details, address, e-mail address, and phone number;

b) additional information about you to help us get to know you better (including your gender, age, nationality);

c) comments, questions, requests, and orders you may make;

d) financial information to process payment;

e) log-in information; and

f) information about your preferences.

Information Gathered from Your Device

STI Training Academy, Inc. collects information from your device using cookies and similar technologies which may include:

a) device and browser information; and

b) information about how you interact with our website or application.

Information from Business Partners and other Third Parties

STI Training Academy, Inc. may collect personal information from its Business Partners in order to carry out its obligation.

STAI may also obtain personal information from third parties including publicly and commercially available information.

3. HOW STAI USES YOUR PERSONAL INFORMATION

STI Training Academy, Inc. may use your personal information to:

Carry out its obligation to you and to our Business Partners. This may include:

a) provide or deliver its products and services;

b) facilitate transactions; and

c) maintain records.

Communicate with you or your Company. This may include:

a) informing you of STAI products, services, and company activities that may be of interest to you or to your company;

b) providing information about relevant STAI products, services, and transactions, including, for example, training schedule and course framework;

c) responding to your questions, requests, and suggestions;

d) inviting you to participate in various surveys.

Provide and Improve our Websites, Applications, Products and Services. This may include:

a) setting your preferences such as notifications and communications; and

b) developing new products and services.

Comply with regulations. This may include:

a) complying with retention of records and information;

b) detecting, preventing, and responding to fraud and other violations; and

c) protecting you and our Business Partners.

STI Training Academy, Inc. may also use your personal information for other uses consistent with how the information is collected with your consent.

4. SHARING, DISCLOSING, OR TRANSFER OF YOUR INFORMATION

STI Training Academy, Inc. do not and will not share, disclose, nor transfer your personal information except for the legitimate purposes as mentioned in this privacy notice.

5. YOUR RIGHTS AS A DATA SUBJECT

Under Section 16 of Republic Act No. 10173 or the Data Privacy Act of 2012, your rights as a data subject are as follow:

a) Be informed whether personal information pertaining to him or her shall be, are being or have been processed;

b) Be furnished the information indicated hereunder before the entry of his or her personal information into the processing system of the personal information controller, or at the next practical opportunity:

c) Description of the personal information to be entered into the system;

d) Purposes for which they are being or are to be processed;

e) Scope and method of the personal information processing;

f) The recipients or classes of recipients to whom they are or may be disclosed;

g) Methods utilized for automated access, if the same is allowed by the data subject, and the extent to which such access is authorized;

h) The identity and contact details of the personal information controller or its representative;

i) The period for which the information will be stored; and

j) The existence of their rights, i.e., to access, correction, as well as the right to lodge a complaint before the Commission.

6. DATA PRIVACY OFFICE

You can contact the Data Privacy Office of STI Training Academy, Inc. for your queries, comments, or suggestions. Requests of retrieval and/or deletion of your personal data can also be coursed through the Data Privacy Office.

Through post:

STI Training Academy, Inc. Data Privacy Officer

STI Academic Center Pasay-EDSA

#2818 EDSA Extension corner P. Celle Street,

Barangay 75, San Rafael,

Pasay City, 1302 Metro Manila,

Through email:

privacy@stitrain.com.ph

Copyright and Trademark Policy

Summary

STI Training Academy, Inc. respects the intellectual property rights of our Content Providers, instructors, users, and other third parties and expects our users to do the same when using the Services. We reserve the right to suspend, disable, or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the copyrights, trademarks, or other intellectual property rights of others.

The Intellectual Property Code of the Philippines (Republic Act No. 8293, as amended by Republic Act Nos. 9150, 9502, and 10372) provides recourse for intellectual property owners who believe that their rights are infringed.

If you believe in good faith that materials on the platform infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed or access to it blocked.

Full policy

COPYRIGHT AND TRADEMARK POLICY

If you believe in good faith that materials on the platform infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed or access to it blocked.

The notice must include the following information:

a. the physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

b. identification of the copyrighted work claimed to have been infringed (or, if multiple copyrighted works located on the platform are covered by a single notification, a representative list of such works);

c. identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow Coursera to locate the material on the platform;

d. the name, address, telephone number, and email address (if available) of the complaining party;

e. a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

f. a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Notices must meet the then-current statutory requirements imposed by the DMCA. Notices and counter-notices with respect to the Services can either be sent:

a. via mail: STI Training Academy, Inc. 4th Flr., STI Academic Center, 2818 EDSA Extension, P. Celle Street, Brgy. 75, San Rafael, Pasay City, Metro Manila, Philippines, 1302

b. via email: info@stitrain.com.ph

We suggest that you consult your legal advisor before filing a notice.

STI Training Academy, Inc. also respects the trademark rights of others. Accounts with any other content that misleads others or violates another's trademark may be updated, suspended, disabled, or terminated by STI Training Academy, Inc. in its sole discretion. If you are concerned that someone may be using your trademark without proper permission on our Services, please email us at info@stitrain.com.ph, and we will review your submission. If we deem appropriate, we may remove the offending content, warn the individual who posted the content, and/or temporarily or permanently suspend or disable the individual’s account.

Payment and Refund Policy

Summary

This governs our payment and refund policy.

Full policy

Payments and Refund Policy

Effective as of Sept. 20, 2024.

1. Changes in the Training Schedule

STI Training Academy, Inc. (“STAI” or “We”) reserves the right to modify, cancel or postpone a scheduled training course when necessary, including but not limited to the following events:

a. Emergency, natural disasters and similar events; and

b. Number of enrollees fall below the required number to run the course economically.

Other than emergency-related events requiring STI Training Academy, Inc. to cancel or postpone a scheduled training, the trainees shall be informed at least forty-eight (48) hours before the original course scheduled including the new training schedule (as applicable).

Trainees shall be immediately informed of canceled training due to emergency-related events as soon as it is safe to do so.

2. Payment Schedule

a. The trainee shall pay at least 50% of the training fee or in full to reserve his or her slot for the training course.

b. The training fee shall be fully settled a day before the end of the scheduled course.

3. Cancellation

Cancellation made by STI Training Academy, Inc.

The trainee may request a full refund if the cancellation or postponement is made by STAI if he or she is not amenable to the new training schedule (as applicable).

Cancellation made by the trainee

a. The trainee may request to cancel his or her scheduled training for valid reasons, such as:

Medical Emergencies:
- Doctor's note or medical report
- Hospital discharge summary
- Prescription medications

Other Emergencies:

- Police report (for accidents or crimes)
- Fire department report (for fire-related incidents)
- Official notices (e.g., eviction notices, utility shut-off warnings)
- Any relevant photos or documentation of the incident

Company-related events or circumstances (such as earlier embarkation)

- Official company memo or announcement
- Email correspondence regarding the event
- Agenda or invitation to the event
- Travel itineraries or flight details related to early embarkation
- Attendance records or sign-in sheets for the event

b.For valid cancellations, the trainee may opt for any of the following:

- Make-up class (the trainee will be enrolled in a later schedule without additional payment);
- Transfer of training slot to another trainee;
- Refund (subject to item e below)

c. A cancellation request shall be made via email (or other proper means of communication) with appropriate supporting documentation. Cancellation made without justiﬁable reasons shall result in forfeiting any payment made.

d. A cancellation request shall be made three (3) working days before the scheduled training. Otherwise, payment made shall be forfeited.

e.Refunds shall be applicable when the reason for cancellation is medical or other emergencies, and the trainee can't enroll within a month (due to early embarkation or similar circumstances).

The refundable amount shall be based on the following:

For cancellations made three (3) days before the training schedule, fifty percent (50%) of the training fee will be taken as an administrative fee from the refund.
No refund will be issued for cancellations made during the ongoing training.

4.Issuance of the Training Certificate

Training certificate shall only be issued to the trainee if the following requirements are complied with:

a.Training requirements are successfully met including attendance, quizzes, examinations, practical assessments, and others; and

b.Training fees are fully settled.